Recently changed password as ID & Password were remembered by PC. I watch as PC asks , do you what to save this. I reply with a click, NO! NO! Now the "new"Password appears & I click & I'm into Schwab account. Should I report this to Schwab. I may have error-ed once, but twice within a week ! I had former password for over a year with no problem. Vanguard doesn't seem to have this problem, but I go there less . I should mention that password comes up as a series of ***'s, which is normal.
Derf
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You are right cant save Vanguard pswd
We have chrome firefox and malawarebyes korskopsky antiviral spywares
Derf
One of 3 possibilities: Password was saved by your computer; by your browser / search engine (ie Google Chrome); or by Schwab as you suggest. My guess would be it’s browser or search engine related. If it is, it’s possible to reset the browser / search engine not to remember passwords and also possible to clear out everything it has remembered.
I don’t know what type computer you have. I use only Apple and wouldn’t hesitate to call and seek their assistance. They’re pretty good at helping with security related issues. Yep - the tech people at Schwab could probably assist as well.
Good luck. Let us know when you get it sorted out. These issues can be frustrating.
I think a note to Schwab is in order, which I will do tomorrow AM.
It's usually very easy to go to those lists and delete any passwords or cookies that you don't want to keep, but it does require some basic knowledge of the workings of whatever browser you're using. Actually, for security reasons everyone should be familiar with this stuff in any case. Note that if your device can use more than one browser, each of those browsers will have it's own set of files... they aren't shared between browsers.
I suggest using a search engine to ask that question: "How do I eliminate password storage on a "xxx" browser running on a "yyy" device?", with xxx of course being the browser that you are using, and yyy being whatever computer (or other device) that you are using.
Another approach would be to use a search engine to find the home site for whatever browser you are using, and surely there will be some arrangement for asking questions there.
Note that I use the generic "a search engine" rather than say "Google it". Personally I don't let Google anywhere near any of my computers if I can avoid it. Google is just creepy-nosy, in my opinion.
If you think that Schwab is storing one or more passwords themselves and the difficulty is on their end, try calling customer service, or drop in at your local Schwab office, and asking them how that works. They are usually very helpful.
I am also very lazy to Reentry the psswd everytime do it works out well I think since we have very good antiviral and antispy wares
@hank: You replied, " search engine related." Never thought of that. Thanks for the info.
If I have no more problems by deleting PW from browser I'll let you know.
Thanks for your help, Derf
I normally do searches using regular Google or Bing (which I’ve grown to like). Those work with my Safari (Apple) browser. But for financial related documents I reserve the Google Chrome browser. And it’s Google Chrome that often seems intent on doing everything for you - except wipe your behind. So I’m constantly working to keep it from remembering more than I want it to. I guess they think they’re making our lives easier - but sometimes they’re not.
Most companies (like Schwab, Amazon, T. Rowe Price) have a separate IT (technology) department that is far better capable of helping with these matters. A good phone rep will often automatically redirect your query to the tech people. (But sometimes I’m surprised by how much the rep that initially takes the call is able to assist.)
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PS - @Old_Joe ‘s advice to run a search on your question is spot-on. Most of the time it works. Beats waiting on hold for 15-20 minutes or longer for some phone rep / technician to take up your call.
We have a safely stored electronic and paper list of all required login info for sites that require same.
ADD: all related browser history, cookies, etc. is cleared at least once each day of use.
I still run a fleet of old G5s, because I still use the old Claris CAD and Claris Works apps. In fact, all of our financial records have been kept on Claris Works spreadsheets since 1993. That's why I mentioned a "Firefox variant"... it's 10-4 Fox, which is the latest Firefox release modified and tweaked for the G5 and OS10-4-11.
We also have a Mini for use when the G5s can't handle something, typically the latest/greatest internet audio or video stuff.
@hank- and you'd better believe keeping massive records of everything that you do or that it does for you. Google = creepy.
Bing or (especially) DuckDuckGo work just fine, much less big brother.
I believe in mindful segmentation. Ergo Safari is my 'dirty' browser for nonessential things - i.e., it's the only browser where I actually log into Google (for work) or work-related social media and don't manage the cookies on it. Like others said, it's annoying that Apple ties the browser to the OS, so they will arbitrarily break things w/o telling you. I like my applications separate from the OS. (The only native Mac app I still use is Mail and Contacts, btw)
RARELY will i use Chrome, and usually it's b/c that's needed due to how my students have developed something with Google services. But it generally just collects dust.