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TRP customer service continues to degrade. Truly stinky poopy.

CrashCrash
in Other Investing
I can see my TRP monthly divs already appearing when I sign into Schwab. It appeared late on Friday night here. (End of month was over the week-end.) I have repeatedly signed-in and out at the TRP website over the week-end to see the precise post-monthly-div numbers in the account I babysit for a colleague. There has been no change from the Market-close on Friday. Promptness, conscientiousness, are clearly not priorities anymore at TRP. Folks like @hank will not be surprised. I switched my account from TRP precisely because they don't give a crap anymore. And when I attempt to use their own "secure and private" email to communicate, their webpage sends me around and around, chasing my own tail. Vapid, rotten, useless, lackadaisical. Sub-standard. Putrid. Unconscious.

Comments

  • BaluBalu
    Reflects in TRP stock price!
  • yogibearbullyogibearbull
    edited December 2
    T Rowe Price (TROW) clears through Pershing (part of BK). I think all firms that clear via Pershing may be similarly affected.

    Remember that Friday, last business day of November, was also a partial day for stocks and bonds.

    Fido and Schwab (SCHW) are self-clearing, and so has been Vanguard for a few years.
  • msf
    edited December 2
    If one is investing directly with a fund, as one can still do at TRP, it doesn't seem that a brokerage clearing house would be involved. After all, these funds and their associated sales/bookkeeping existed long before fund families branched into brokerages.

    "Investment Services, a Maryland corporation formed in 1980 as a wholly owned subsidiary of T. Rowe Price, serves as distributor for all Price Funds on a continuous basis."
    Statement of Additional Information

    In this sense, TRP is also self-clearing, but only for its funds. Smaller families rely on third party distributors. For example, FPA uses UMB Distribution Services, LLC at least until Friday.

    Then UMB Distribution Services will be sold by its current owner to a new owner and renamed Distribution Services. (Not that anyone should care about such minutia.)
    https://www.sec.gov/Archives/edgar/data/924727/000110465924123000/tm2429552d1_497.htm
  • CrashCrash
    ...But ya, YBB is correct. It was explained to me while still putting up with TRP/Pershing.
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