Trying to move Rollover to Fidelity, due to lousy customer service. ( We still have high six figures at Vanguard) Moved everything but Vanguard Mutual fund. Fidelity says as far as they are concerned transfer is complete, some assets undeliverable; Contact Vanguard.
Sent message to Vanguard two days ago. No response. Tried to sell the Mutual fund, and then re start transfer of cash. Vanguard system will not allow me to sell it.
I do not understand why a firm with such lousy customer service is still in business. If they wont respond to accounts of our size, heaven help smaller investors