The portfolio tool at Morningstar (aka M*) is malfunctioning again. Yesterday I had a look at a watchlist I have been using there for years and I couldn't work out at first how I could have lost a large amount overnight. I quickly found the problem. A Vanguard Money Market fund was being shown as having a share price of zero and therefore a monetary value of zero. I checked at Vanguard. No problem with the fund. (It's the former Prime MM Fund, now VMMXX whose unwieldy name is Vanguard Cash Reserve Federal Money Market Fund ). The money is all there. I sent an email to M* and got a surprisingly quick email response from someone with a weak command of English and no idea how to begin or end a sentence. He asked me for a screen capture so he could see the problem. I sent him a partial one including the fund with zero value. Now I wish I hadn't. None of his business what I've got invested. I suggested he create a test portfolio or watchlist with that fund entered. I was amazed and disappointed he hadn't thought of that. I sent some update emails. I heard nothing back so this afternoon I phoned tech support. I got someone in Mumbai. Uh oh. I said thanks and hung up. Morningstar is outsourcing to Asia. In my experience it means washing one's hands of responsibility for giving competent help. Please no admonitions about racism or xenophobia. I am not racist. I am bandit-ist. I am incompetent-is. I am We'll Keep You On The Phone for 30 minutes and Spout Nonsense and Never Fix It -phobic.
OK. Rant now finished.