I just completed a survey about Morningstar.com. Mostly it seemed to be about the competitive environment; the questions were more "where do you get information" than "how useful is our information?" One oddly-worded question implies that they're considering adding "information from asset management firms," which in other settings has been called "sponsored content" or "pay to play content."
They did ask about 20 other sites where readers got information; we're not on the list but I did write us in.
And I was struck by one plaintive request at the end: "38. We are looking for some testimonials from our customers. If there is something that you really like about Morningstar or Morningstar.com please let us know. We might use your feedback in future marketing materials." There was no Q39 about concerns, questions or criticism. Just 38, "give us praise."
I wish them well.