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Latest M* crapola.

MaxBialystockMaxBialystock
edited April 2013 in Fund Discussions
Login. OK. My portfolio comes up, even with that one last fund updated that they seem to have overlooked before. Log-out. Log into my buddies portfolio, since I babysit that for him each night. "Welcome, Kenneth." Trouble is, he's not Kenneth. I logged-in successfully with my friend's user-name and password. It DID let me in. But it let me into the portfolio belonging to some schmoo out there named Kenneth. .....Log-out.....Log-in again, as ME. "Welcome, Kenneth." Huh? And the beat goes on. It's getting deep. Shoulda worn my hip-waders.

Comments

  • MourningStars
    Not sure of the reasons and may not be using the correct terms but here goes. Have the same incorrect portfolio results as you when using Microsoft/Explorer as my browser. Tried Google/Chrome and portfolio appeared in correct format. Have both browsers open to Morningstar now and still have the error using Microsoft/Explorer but not Google/Chrome.
  • AMatMFO
    MaxBialystock,
    This is a serious problem. This means someone else could be lookinig at my portfolios. Did you report this problem to Morningstar?
  • AndyJ
    Reply to @AMatMFO: AM, here's a M* discussion forum thread on it ... lots of complaints, no resolution yet:

    http://socialize.morningstar.com/NewSocialize/forums/p/324440/3415785.aspx#PageIndex=1
  • AMatMFO
    Thanks, AndyJ, for the Morningstar link.

    BTW, I did get an email from Morningstar titled "Portfolio Manager update" at 5:46 PM EST stating that the problem has been fixed. I have not encountered this problem myself. So I'm keeping my fingers crossed.
  • MaxBialystockMaxBialystock
    Strange, but here goes: Here's a follow-up from VERY late last evening, Tuesday, 30th of April: The same as I described above continued to happen, BUT...

    ...AT RANDOM, on a whim, I clicked on a drop-down menu where it normally says, "Portfolio" or "Watch List." there were a few---maybe four of them--- unconnected and unrelated words or labels in that drop-down menu. I clicked on the bottom one, the word was "Yale." (?????)

    ...Boom, up comes my correct stuff. I don't understand it at all.
  • Old_JoeOld_Joe
    edited May 2013
    Hey Max, FWIW, just received this from your pal Darrin-

    "Dear customer,

    After performing an update to our portfolio servers last night we noted incorrect data was being presented to a small number of our users. We immediately released an update to address the issue and sincerely apologize for the inconvenience.

    If you were impacted by this issue, please clear your browser's cache, close and reopen your browser, and pull up portfolio manager again. All should be resolved. If you find otherwise, please email [email protected] or call our support team at 866-229-9449.

    Thank you,
    Darrin Thomas
    Morningstar.com Product Manager"
  • MaxBialystockMaxBialystock
    Buggier, worse than Microsoft. Beyond the pale.
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