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J.D. Power 2025 U.S. Investor Satisfaction Study

Observant1
edited March 26 in Other Investing
I personally wouldn't select a wealth management firm based solely on J.D. Power's study.
For what it's worth, the study results are below.

"The U.S. Investor Satisfaction Study is a combination of the former J.D. Power U.S. Full-Service Investor Satisfaction StudySM and J.D. Power U.S. Self-Directed Investor Satisfaction Study. SM The redesigned study evaluates the experiences of investors working with a wealth management firm, in either an advised or DIY capacity in seven dimensions (in alphabetical order): digital channels; ease of doing business; people; product and service offerings; resolving problems or complaints; trust; and value for fees paid. The 2025 study is based on responses from 7,876 advised and 3,723 DIY investors and was fielded from January through December 2024."

"Raymond James ranks highest in overall satisfaction among advised investors, with a score of 748 (on a 1000-point scale). U.S. Bank (738) ranks second and Edward Jones (734) ranks third."

"Vanguard ranks highest in overall satisfaction among DIY investors, with a score of 704.
Fidelity (703) ranks second and T. Rowe Price (691) ranks third."

https://www.jdpower.com/business/press-releases/2025-us-investor-satisfaction-study

Comments

  • JD_co
    Surprised that Vanguard ranks 1st among DIY investors. Not feeling confident in these surveys.
  • Observant1
    edited March 26
    JD_co said:

    Surprised that Vanguard ranks 1st among DIY investors. Not feeling confident in these surveys.

    I was also surprised that Vanguard was ranked first among DIY investors.
    I could envison Vanguard ranked highly in the "value for fees paid" category
    and possibly the "product and service offerings" category. But not in any other categories...
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