Here's a statement of the obvious: The opinions expressed here are those of the participants, not those of the Mutual Fund Observer. We cannot vouch for the accuracy or appropriateness of any of it, though we do encourage civility and good humor.
Customer "Service" EVERYWHERE is..... an abortion. Management wants it that way. You need something? Please do our work for us, on the website. But first, learn how to read the Webmaster's mind in order to find the proper link. Then, guess at which unintelligible command is the proper one to click on. Because we just don't care. And the employees don't know anything. We throw a phone at them and they answer your call prior to any orientation beyond being handed a canned script. Their power is to answer a ringing phone. Their authority is... ZERO. Hello, Vaginal. May I help you?
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