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Vanguard update

sma3
in Other Investing
I moved a Vanguard account to Schwab last summer, disgusted by their lousy service.

Since then I have been unable to log into the account getting instead a "reestablish online access" which didnt work.

Messaging Vanguard says it will take 7 to 10 days to respond!

So I held my nose and called. Surprise surprise I got a nice guy in the Philippines in less than 5 minutes who fixed the online access issue ( it took half an hour) . They also transferred me to another guy who told me my tax forms will be available by mid February.

While I am not going to move money to Vanguard, maybe they have heard the furor and are spending some money to improve service

Comments

  • Ralph
    Vanguard's new web site STINKS !!!-- I'M THINKING OF TRANSFER TO TRP.!!!
  • CrashCrash
    I'm pleased with the TRP website, I can tell you. It's not a great bond shop, but there are some good ones. There will be some limitations wherever you go, of course.

    Philippines call center for Vanguard? Your experience was fortunate. I can testify from deep personal experience that 99.9% of those who claim to be able to speak English can ALMOST do it: any vowel is good enough, when a vowel is required. And invariably, the wrong preposition is used, if they bother with them at all.
  • stillersstillers
    Vanguard and service has long been an oxymoron in my book.
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