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Here's a statement of the obvious: The opinions expressed here are those of the participants, not those of the Mutual Fund Observer. We cannot vouch for the accuracy or appropriateness of any of it, though we do encourage civility and good humor.

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Vanguard Customer Service



  • If Yogi and msf don't know the answer then likely no one does. What a great crew!
  • @sven, just call TIAA. It has 2 business sides, retirement plans with restrictions (for colleges/universities & nonprofits) and general accounts (for everybody) for mutual funds, brokerage (via Pershing), 529s, taxable annuities, banking, and used to be life insurance but it stopped those. As my involvement with TIAA is through retirement plan (403b), I don't have first hand info on the latter aspects. Remember though that access to TIAA Traditional (SV-like) and TIAA Real Estate Account VA (your indicated interest) is only for special IRAs that also meet TIAA Eligibility requirements (link below that was also posted earlier) - some direct or indirect/family connection with TIAA.

    TIAA Eligibility
    TIAA Products
  • The website is atrocious. I'm won't go into details. Suffice to say that people who complain about Vanguard's website likely haven't yet had the "pleasure" of dealing with TIAA's. And you won't know what funds you can buy through the IRA brokerage window until you actually open an account.
    @msf and @yogibb, I talked with TIAA to open an IRA account yesterday since we are “qualified” participants. First a customer profile needed to be created and the account can only be open in the presence of an agent. While creating an account online, it would fail in several attempts and provided nonsensical error messages. The agent gave up and seek IT help before contacting me. You are right that their site is bad. Patiently waiting…
  • edited June 1
    Finra fines Vanguard $800,000 for misleading information on money market accounts

    "The Financial Industry Regulatory Authority Inc. found that from November 2019 to September 2020, Vanguard Marketing Corp. miscalculated the estimated annual yield and annual income for nine money market funds on approximately 8.5 million account statements, according to the Finra order posted Thursday."

    "The firm failed to update the yield data due to 'a technical issue where newer information received through an automated data feed did not overwrite certain existing data,' which led to the yield and income projections being overstated."

    "From October 2019 to March 2021, the firm received communications from 100 customers who pointed out miscalculations and other errors on their statements. It failed to investigate promptly, Finra said, but did correct the statements after finally looking into the problems."

  • I never paid attention to a subsidiary called "Vanguard Marketing Corp."

    "Brokerage assets are held by Vanguard Brokerage Services, a division of Vanguard Marketing Corporation, member FINRA and SIPC."

    Now the complaint about a marketing subsidiary makes more sense.
  • 100 "customers" questioned the 7-day SEC yields of VG m-mkt funds? Who has time for that?

    May be they were VG competitors who questioned the VG yields even after accounting for VG's low ER. VG shouldn't have much advantage pre-ER.
  • msf
    edited June 1
    What's the point in shooting the messengers? Vanguard erred and was slow to correct things.

    The errors that customers saw on their statements were not in reported 7 day SEC yields. Rather they were in "the estimated annual yield and annual income" figures provided to these customers.

    If I paid any attention to estimated income on my statements, something I admittedly do only rarely, I certainly would have noticed a discrepancy of about 1.8%. Low ERs can only explain so much, as you said.

    According to FINRA, the difference was between "an estimated yield of 1.87 percent for the Vanguard Federal Money Market Fund" and a correct estimated yield of around 0.06 percent.

  • No problems with Vanguard when I moved my funds to Fidelity.:)
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