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J. D. Power: Vanguard Wins Love Of Self-Directed Investors

TedTed
in The Bullpen
FYI: While financial services firms increasingly focus on the needs of high-net-worth individuals, those in the mass affluent channel are still looking for professional help, and some financial services companies are getting kudos from do-it-yourself and otherwise self-directed investors for responsiveness to their needs.

According to marketing information company J.D. Power, Vanguard ranks highest in customer satisfaction among self-directed investors, according to Power’s “2018 U.S. Self-Directed Investor Satisfaction Study.”
Regards,
Ted
https://www.fa-mag.com/news/vanguard-wins-love-of-self-directed-investors--says-j-d--power-38437.html?print

J.D. Power Study:
http://www.jdpower.com/press-releases/jd-power-2018-us-self-directed-investor-satisfaction-study
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