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+1 / Somewhat similar to the issue I struggled with for about 3 months before parting company. Secure, pre-announced, accurate and confirmed delivery of financial documents to a pre-authorized destination (either online or thru paper mailings) would seem a rather basic service. Not rocket science.Today I received a UPS package with about 5 pounds of forms - EVERY MONTHLY AND QUARTERLY STATEMENT SINCE 2013 - BUT NOT A SINGLE 1099-DIV!
When they say "Invest with Confidence" they must mean with someone else!
I hear you, and I can FEEL that right along with you.I posted a week ago complaining that TRP would not let me view my trust account statements online because the SS# I opened the account with is different than the trust(s) TIN#. I spoke with the TRP rep who said it couldn't be done. I told her I only needed the annual 1099-DIV tax forms for my records. She said she could mail them.
Today I received a UPS package with about 5 pounds of forms - EVERY MONTHLY AND QUARTERLY STATEMENT SINCE 2013 - BUT NOT A SINGLE 1099-DIV!
When they say "Invest with Confidence" they must mean with someone else!
FWIW, my account was an IRA (good guess!). I closed it several years ago but the Firstrade still lets me log in though not trade, obviously. So I can pull up some info like this but cannot do things like test trades to see what happens.
Brokerages are often free to set their own mins. It's pretty well known that one can get institutional class shares with lower mins at many brokerages (typically with a TF). It works the other way, too. Sometimes brokerages set mins above the prospectus min. For example, many brokerages set a $100K min for RPHIX even though the prospectus requires only $50K.
Firstrade is just following the propsectus for MRFOX. $10K min for regular accounts, $1K for IRAs.
https://doc.morningstar.com/docdetail.aspx?ticker=MRFOX
The issue I have with Schwab's fee is that it applies to every purchase. I'm willing to pay the 49.95 basis point charge ($49.95 on $10K) one time to get access to an institutional share class of some fund that saves me 25 basis points per year with its lower ER. I'm a long term investor.
But I don't want to do that repeatedly with incremental investments. Fidelity's $5 "side door" - adding smaller amounts via auto-invest - makes the initial fee tolerable. (OTOH, Schwab offers funds with lower mins and seems to have a wider assortment.)
I've had similar things happen, and just reloaded and the page came right up. It may or may not for you. But things are never down for long there, in my experience.
So, what's crazy is I've been a Firstrade customer for decades with a decent balance and here is what I see:Firstrade - $1K min, $100 additional.Fund Symbol: MRFOX View Prospectus
Fund Type: No Load Open for Investment: Yes Settlement Period: 1 day
NAV*: $29.65 Initial Minimum Amount: $1,000.00 Cut-Off Time: 4:00 PM
NAV Change: -$0.04 Subsequent Amount: $100.00
Ain’t that the truth? 90% success / satisfaction over time is pretty good in the business world. I’ve been with probably 15 different fund houses over 50 + years. Only two became so atrocious in service that I fled on account of it: Strong Funds and T.Rowe Price. Works out to about 87% success rate. And no one else has ever even come close to sharing in the dubois distinction possessed by the two afore mentioned.@Crash- I'll tell you what- when you find the perfect broker who meets each and every one of your non-negotiable demands, and has a record of perfect service for at least ten years, please let the rest of us know.

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